TERMS AND CONDITIONS

TERMS AND CONDITIONS

Last updated: July 17, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website, digital products, workshops, coaching services, materials, and other services provided by Inner Edge Leadership LLC, doing business as Inner Edge Coaching & Training (“Inner Edge,” “we,” “us,” or “our”).

These Terms apply when you:

  • Visit https://inneredge.org
  • Purchase or access a digital workshop or product
  • Submit an application or schedule a consultation
  • Purchase or participate in coaching
  • Download or use our materials
  • Communicate or otherwise interact with us

By accessing our website, purchasing a product, or using our services, you agree to these Terms.

If you do not agree with these Terms, do not use the website, purchase our products, or access our services.

1. ABOUT US

Legal entity: Inner Edge Leadership LLC

Trade name: Inner Edge Coaching & Training

Website: https://inneredge.org

Email: support@inneredge.org

Mailing address:

Inner Edge Leadership LLC

5900 Balcones Drive, STE 100

Austin, Texas 78731

United States

2. ELIGIBILITY

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase our products or services.

By using the website or purchasing from us, you represent that:

  • You are at least 18 years old.
  • The information you provide is accurate and complete.
  • You have the legal authority to enter into these Terms.
  • You will use our products and services only for lawful purposes.

Our general relationship-coaching website and digital products are intended for adults.

3. OUR PRODUCTS AND SERVICES

Inner Edge may provide:

Digital Workshops and Products

These may include:

  • The Reactivity Reset Workshop
  • Video lessons
  • Digital training
  • Downloadable workbooks
  • Worksheets
  • Guides
  • Audio or written materials
  • Other educational resources

Digital products are delivered electronically. No physical product will be shipped unless expressly stated on the applicable sales page.

Individual Coaching

We may provide one-on-one relationship leadership, personal development, or performance coaching for men.

Individual coaching may be delivered through video calls, telephone calls, written communication, or in-person sessions where specifically agreed.

Couples Coaching

We may provide extended coaching engagements for couples.

Couples coaching may involve joint sessions, individual conversations, educational materials, communication support, or other services described in a separate coaching agreement.

Other Services

We may introduce, modify, or discontinue products and services over time.

The description, price, access period, included materials, and specific conditions displayed on the applicable sales or checkout page form part of the agreement between you and Inner Edge.

4. DIGITAL PRODUCT ORDERS

When you purchase a digital product, you agree to provide accurate:

  • Contact information
  • Billing information
  • Payment information
  • Email address for product delivery

You are responsible for ensuring that the email address provided during checkout is correct and accessible.

After successful payment, access instructions may be:

  • Displayed on a confirmation page
  • Delivered by email
  • Provided through a private webpage
  • Provided through another digital delivery system

Delivery may be delayed by technical issues, payment reviews, incorrect contact information, spam filtering, or circumstances outside our reasonable control.

If you do not receive access within a reasonable period, contact support@inneredge.org.

5. PRICING AND PAYMENT

Prices are displayed on the applicable sales page or checkout page.

Unless otherwise stated:

  • Prices are listed in United States dollars.
  • Payment is due at the time of purchase.
  • Applicable taxes may be added where required.
  • You authorize the payment processor to charge the payment method you provide.
  • You are responsible for any fees charged by your bank or payment provider.

Payments are processed through Stripe or another payment provider disclosed during checkout.

We do not ordinarily receive or store your complete payment-card number or security code.

A purchase is not complete until payment has been successfully authorized and confirmed.

We may correct pricing errors or cancel an order affected by an obvious technical or pricing mistake. If we cancel a completed order because of our error, we will refund the amount paid for that order.

6. NO AUTOMATIC RENEWAL UNLESS DISCLOSED

A one-time purchase will not automatically renew unless the sales and checkout pages clearly disclose that the purchase is a subscription or recurring payment arrangement.

We will not charge you on a recurring basis without providing the required disclosure and obtaining your authorization.

Any payment plan for coaching or another service will be governed by the payment terms presented before purchase and, where applicable, a separate signed agreement.

7. REACTIVITY RESET WORKSHOP

The Reactivity Reset Workshop is a digital educational product that may include:

  • Video training
  • A downloadable workbook
  • Exercises and educational materials
  • Other resources described on the sales page

The workshop is designed to provide education and practical tools relating to emotional regulation, relationship reactivity, communication, and self-leadership.

The workshop does not include private coaching unless the sales page expressly states otherwise.

Questions submitted about the workshop do not create an ongoing coaching relationship.

8. DIGITAL PRODUCT ACCESS

Digital products are licensed, not sold, to you for your personal use.

Unless a sales page states a specific access period, we intend to provide access for as long as the relevant product continues to be hosted and offered by Inner Edge.

References to “lifetime access” mean access for the commercial lifetime of the product while it remains available and supported by Inner Edge. They do not mean the lifetime of the purchaser or an obligation to maintain a particular website, platform, or technology indefinitely.

We may move a product to a different platform, update its format, replace materials, or discontinue hosting because of:

  • Changes to our services
  • Platform closure
  • Security concerns
  • Legal requirements
  • Technical limitations
  • Events outside our reasonable control

Where reasonably practical, we will provide advance notice or an opportunity to download eligible materials before permanently discontinuing access.

Some materials, including streamed video or platform-protected content, may not be downloadable.

9. 30-DAY REACTIVITY RESET MONEY-BACK GUARANTEE

The Reactivity Reset Workshop includes a 30-day money-back guarantee.

If you do not notice a real shift in how you respond—including feeling more grounded, more in control, or more intentional—you may request a full refund within 30 calendar days of your original purchase.

To request a refund, email support@inneredge.org within the 30-day period and include:

  • The name used for the purchase
  • The email address used for the purchase

No explanation, completed exercises, or additional documentation is required.

Approved refunds will be issued for the full purchase price to the original payment method wherever reasonably possible. We will initiate the refund promptly, but the time required for it to appear in your account may depend on Stripe, your bank, or your payment provider.

Access After a Refund

After a full refund:

  • Your access to the video workshop may be removed.
  • Your license to access or use the video workshop ends.
  • You may keep the PDF workbook for your own personal use.
  • You may not reproduce, sell, sublicense, share, upload, publish, or distribute the workbook or any other workshop materials.

Scope of the Guarantee

The guarantee applies to refund requests submitted within 30 calendar days of the original purchase.

Nothing in this section limits any refund, cancellation, or consumer right that cannot lawfully be waived.

10. OTHER REFUNDS

After the 30-day guarantee period has expired, purchases of the Reactivity Reset Workshop are final, except where a refund is required by applicable law.

Refunds for individual or couples coaching are governed by the separate agreement, proposal, invoice terms, or cancellation policy provided for that engagement.

Failure to attend, watch, download, or use another purchased product or service does not automatically create a right to a refund unless otherwise stated in writing or required by law.

11. CHARGEBACKS AND PAYMENT DISPUTES

Please contact us at support@inneredge.org before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

You must not knowingly make a false, fraudulent, or misleading chargeback claim.

We reserve the right to provide the payment processor or financial institution with relevant purchase, delivery, access, communication, and refund records when responding to a payment dispute.

Nothing in these Terms prevents you from exercising lawful rights through your card issuer or payment provider.

12. COACHING AGREEMENTS

Individual and couples coaching engagements may require a separate written agreement.

That agreement may address:

  • Scope of services
  • Session frequency and length
  • Coaching fees
  • Payment plans
  • Cancellations and rescheduling
  • Communication between sessions
  • Confidentiality
  • Participation expectations
  • Termination
  • Refunds
  • Intellectual property
  • Other engagement-specific conditions

Where a separate signed coaching agreement conflicts with these general Terms, the separate agreement will control for that coaching engagement.

Purchasing a digital workshop does not automatically create an individual coaching relationship.

Submitting an application does not guarantee acceptance into coaching.

We may decline an application when we believe:

  • Our services are not appropriate for the applicant’s needs.
  • The applicant requires a different type of professional support.
  • We lack availability.
  • Participation may present safety, ethical, legal, or practical concerns.
  • We are otherwise unable to provide the requested service.

13. COACHING IS NOT THERAPY OR MEDICAL CARE

Our products and services provide coaching, education, self-development tools, and general information.

They are not substitutes for:

  • Psychotherapy
  • Couples therapy
  • Marriage counseling provided by a licensed clinician
  • Medical care
  • Psychiatric care
  • Diagnosis
  • Legal advice
  • Financial advice
  • Crisis intervention
  • Emergency services

Unless separately stated in writing, Inner Edge and its coaches are not acting as your physician, psychotherapist, psychologist, psychiatrist, attorney, or other licensed healthcare provider.

You are responsible for deciding whether coaching is appropriate for you and for seeking qualified professional help when needed.

Do not disregard professional medical, mental-health, legal, or other advice because of something contained in our products or services.

14. EMERGENCIES AND SAFETY

Our website, email, forms, workshops, and coaching services are not monitored as emergency or crisis services.

If you or another person may be in immediate danger, contact emergency services in your location.

In the United States, call 911 for an immediate emergency.

If you are experiencing a mental-health crisis or thoughts of suicide in the United States, call or text 988 to reach the Suicide & Crisis Lifeline.

Do not rely on Inner Edge, an email, a contact form, or a coaching message for urgent assistance.

15. NO GUARANTEE OF RESULTS

We do not guarantee that any product or coaching service will produce a particular:

  • Relationship outcome
  • Reconciliation
  • Prevention of separation or divorce
  • Change in your partner
  • Improvement in intimacy
  • Emotional result
  • Financial result
  • Professional result
  • Personal transformation
  • Health outcome

Results vary according to many factors, including:

  • Your circumstances
  • Your decisions
  • Your effort
  • Your consistency
  • Your partner’s choices
  • Your willingness to apply the material
  • Events outside our control

You remain responsible for your choices, behavior, relationships, actions, and results.

Testimonials, case studies, and examples describe individual experiences. They are not promises that another person will obtain the same result.

16. PERSONAL RESPONSIBILITY

By using our products or services, you acknowledge that:

  • You are responsible for evaluating and applying the information.
  • You retain control over your own decisions.
  • Coaching does not transfer responsibility for your life or relationship to us.
  • Another person cannot be forced to change through your participation.
  • Relationship decisions may involve emotional, financial, family, and legal consequences.
  • You should consult appropriately qualified professionals when your situation requires specialized advice.

You agree not to use our materials to manipulate, threaten, control, abuse, deceive, or harm another person.

17. CONFIDENTIALITY

We treat private coaching communications with care and discretion.

However, coaching confidentiality is not identical to legal privileges that may apply to communications with licensed attorneys, physicians, or mental-health professionals.

Information may be disclosed where reasonably necessary:

  • With your consent
  • To provide or administer the service
  • To contractors who require limited access
  • To comply with law or valid legal process
  • To address a serious safety concern
  • To prevent fraud or misuse
  • To establish or defend legal claims
  • As otherwise described in our Privacy Policy or coaching agreement

Couples coaching may involve special confidentiality arrangements. Those arrangements should be addressed in the applicable couples coaching agreement.

18. INTELLECTUAL PROPERTY

The website and all materials provided by Inner Edge are owned by or licensed to Inner Edge and are protected by applicable intellectual-property laws.

Protected materials may include:

  • Videos
  • Audio recordings
  • Workshops
  • Workbooks
  • Worksheets
  • Articles
  • Graphics
  • Frameworks
  • Models
  • Exercises
  • Training materials
  • Course structures
  • Written content
  • Branding
  • Logos
  • Website design
  • Presentations
  • Downloads
  • Coaching resources

Except where we expressly permit otherwise in writing, you may not:

  • Copy or reproduce the materials
  • Share login or access links
  • Upload materials to another platform
  • Distribute files to another person
  • Record protected sessions or videos
  • Sell, sublicense, or commercially exploit the materials
  • Create substantially similar products from our materials
  • Remove copyright or ownership notices
  • Present our materials as your own
  • Use our trademarks without permission

19. PERSONAL-USE LICENSE

When you purchase a digital product, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use it for your own private educational purposes.

This license does not transfer ownership of the product or its intellectual property.

A purchase is for one individual unless the sales page expressly includes access for a couple, group, organization, or team.

You may print or download permitted workbook materials for your own use.

You may not distribute copies to clients, friends, colleagues, groups, social-media followers, or other third parties.

20. RECORDING

You may not audio-record, video-record, photograph, screen-record, or otherwise capture private coaching sessions, workshops, or protected digital content without our prior written permission.

We will not record a private coaching session without appropriate notice and consent.

21. TESTIMONIALS AND FEEDBACK

You may voluntarily provide feedback or a testimonial.

We will not publicly identify you in a testimonial without permission.

When you authorize us to use a testimonial, you grant us permission to reproduce, edit for length or clarity without changing its meaning, publish, and display the approved testimonial in our marketing.

You may revoke permission for future use by contacting us. Revocation will not necessarily require us to retrieve or destroy materials that were lawfully produced or distributed before the revocation request.

Testimonials must reflect genuine experiences and must not contain false or misleading claims.

22. ACCEPTABLE WEBSITE USE

You may use our website only for lawful purposes.

You must not:

  • Violate applicable law
  • Attempt unauthorized access to the website or systems
  • Introduce malware, malicious code, or harmful technology
  • Interfere with website operation or security
  • Scrape, harvest, or extract website content or personal information without permission
  • Use automated systems to burden or copy the website
  • Impersonate another person
  • Submit false or misleading information
  • Use the website for harassment, abuse, threats, or fraud
  • Circumvent product access or payment controls
  • Share protected access credentials
  • Infringe intellectual-property or privacy rights
  • Use our materials to create unlawful, abusive, or deceptive content

We may restrict or terminate access when we reasonably believe these Terms have been violated.

23. THIRD-PARTY SERVICES AND LINKS

Our website and services may use or link to third-party platforms, including:

  • Stripe
  • Meta Platforms
  • WordPress.com and Automattic
  • Mailchimp and Intuit
  • Google Forms
  • Google Analytics
  • Acuity Scheduling
  • Squarespace
  • Other service providers

Third-party platforms operate under their own terms and privacy policies.

We do not control and are not responsible for their independent:

  • Availability
  • Security
  • Content
  • Policies
  • Features
  • Processing practices
  • Decisions
  • Service interruptions

A link to another website does not mean that we endorse every statement, product, or service offered there.

24. WEBSITE AVAILABILITY

We aim to keep our website and digital products available, but we do not guarantee uninterrupted or error-free access.

Access may be interrupted by:

  • Maintenance
  • Updates
  • Hosting failures
  • Internet outages
  • Cybersecurity incidents
  • Third-party platform changes
  • Payment-provider issues
  • Events outside our reasonable control

We may modify, suspend, or discontinue a website feature where reasonably necessary.

When a technical problem prevents access to a purchased product, contact us so that we can take reasonable steps to restore access or provide an alternative.

25. ERRORS AND CHANGES

We try to present accurate information, but the website may occasionally contain:

  • Typographical errors
  • Technical errors
  • Outdated information
  • Pricing errors
  • Incomplete descriptions

We may correct errors and update information without prior notice.

We may modify a product before purchase. Material changes will not ordinarily reduce the core product already purchased without a reasonable justification or alternative.

26. DISCLAIMERS

To the fullest extent permitted by law, the website, digital products, and general educational materials are provided on an “as is” and “as available” basis.

We do not warrant that:

  • The website will always be uninterrupted or error-free.
  • Every defect will be corrected.
  • The website will be free from all harmful components.
  • The information will meet every individual need.
  • Use of the materials will produce a particular result.
  • Every third-party platform will remain available.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot lawfully be excluded.

27. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Inner Edge Leadership LLC and its owners, coaches, employees, contractors, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or connected with:

  • Use of the website
  • Inability to access a product
  • Reliance on educational content
  • Personal or relationship decisions
  • Third-party services
  • Data loss
  • Lost profits or opportunities
  • Unauthorized access outside our reasonable control

To the fullest extent permitted by law, our total aggregate liability relating to a specific digital-product purchase will not exceed the amount you paid to us for that product.

For paid coaching services, any limitation of liability in the applicable separate coaching agreement will control.

These limitations do not apply where liability cannot legally be limited or excluded, including liability arising from fraud, willful misconduct, or other non-waivable legal obligations.

28. INDEMNIFICATION

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Inner Edge Leadership LLC and its owners, employees, contractors, and representatives from third-party claims, liabilities, damages, losses, and reasonable costs arising from:

  • Your unlawful use of the website or materials
  • Your violation of these Terms
  • Your infringement of another person’s rights
  • Content or information you submit
  • Your fraudulent or abusive conduct

This obligation does not apply to the extent a claim was caused by our own unlawful conduct, negligence, or breach of these Terms.

29. TERMINATION OR SUSPENSION

We may suspend or terminate access to a product or service if you:

  • Materially violate these Terms
  • Share protected content or access credentials
  • Engage in fraud or payment abuse
  • Threaten, harass, or endanger another person
  • Misuse our website or systems
  • Engage in conduct that makes continued service unsafe, unethical, unlawful, or impractical

Where reasonably appropriate, we may provide notice and an opportunity to correct the issue.

Termination does not remove payment obligations already incurred or provisions intended to survive termination.

30. PRIVACY

Our collection and use of personal information are governed by our Privacy Policy:

https://inneredge.org/privacy-policy

Our use of cookies and similar technologies is described in our Cookie Policy:

https://inneredge.org/cookie-policy

By using the website, you acknowledge that you have had an opportunity to review these policies.

31. ADVERTISING DISCLAIMER

Our Advertising Disclaimer is available at:

https://inneredge.org/advertising-disclaimer

Inner Edge is not affiliated with, sponsored by, or endorsed by Meta Platforms, Facebook, Instagram, Google, Alphabet, YouTube, TikTok, ByteDance, or any related advertising platform merely because we advertise through or refer to those services.

All third-party trademarks belong to their respective owners.

32. GOVERNING LAW

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Mandatory consumer protections in your place of residence remain unaffected where they cannot legally be waived.

33. DISPUTE RESOLUTION

Before filing a legal claim, you and Inner Edge agree to make a reasonable, good-faith attempt to resolve the dispute informally.

To begin this process, send a written description of the issue and the resolution requested to:

support@inneredge.org

If the dispute is not resolved informally, either party may pursue available legal remedies.

To the extent legally permitted, legal proceedings relating to these Terms will be brought in the state or federal courts serving Travis County, Texas, and each party consents to the jurisdiction of those courts.

This section does not prevent either party from:

  • Seeking urgent injunctive relief
  • Using an eligible small-claims court
  • Exercising a non-waivable consumer right
  • Reporting a matter to an appropriate regulator or authority

34. CHANGES TO THESE TERMS

We may update these Terms when our products, services, technologies, or legal obligations change.

The revised Terms will display a new “Last updated” date.

Changes will apply prospectively unless applicable law allows otherwise.

If we make a material change affecting an active paid service, we may provide additional notice by email, website notice, or another reasonable method.

Your continued use of the website after updated Terms take effect constitutes acceptance of those updated Terms.

Changes to a separate signed coaching agreement must be made according to that agreement.

35. SEVERABILITY

If any provision of these Terms is held to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted or severed where necessary.

The remaining provisions will continue in effect.

36. NO WAIVER

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is effective only when made in writing by an authorized representative of Inner Edge.

37. ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may assign these Terms in connection with a merger, acquisition, reorganization, financing, sale of assets, or transfer of our business.

38. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Cookie Policy, applicable sales-page terms, checkout disclosures, refund policy, and any separate signed agreement, form the entire agreement concerning your use of the relevant product or service.

A separate signed coaching agreement controls where it expressly conflicts with these general Terms.

39. ELECTRONIC COMMUNICATIONS

You consent to receive agreements, purchase confirmations, notices, disclosures, and service-related communications electronically.

Electronic communications satisfy any legal requirement that a communication be in writing, except where applicable law requires another method.

You are responsible for maintaining an accurate email address and reviewing communications relating to your purchase or service.

40. CONTACT US

For questions about these Terms, contact:

Inner Edge Leadership LLC

Doing business as Inner Edge Coaching & Training

5900 Balcones Drive, STE 100

Austin, Texas 78731

United States

Email: support@inneredge.org

Website: https://inneredge.org

Last updated: July 17, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website, digital products, workshops, coaching services, materials, and other services provided by Inner Edge Leadership LLC, doing business as Inner Edge Coaching & Training (“Inner Edge,” “we,” “us,” or “our”).

These Terms apply when you:

  • Visit https://inneredge.org
  • Purchase or access a digital workshop or product
  • Submit an application or schedule a consultation
  • Purchase or participate in coaching
  • Download or use our materials
  • Communicate or otherwise interact with us

By accessing our website, purchasing a product, or using our services, you agree to these Terms.

If you do not agree with these Terms, do not use the website, purchase our products, or access our services.

1. ABOUT US

Legal entity: Inner Edge Leadership LLC

Trade name: Inner Edge Coaching & Training

Website: https://inneredge.org

Email: support@inneredge.org

Mailing address:

Inner Edge Leadership LLC

5900 Balcones Drive, STE 100

Austin, Texas 78731

United States

2. ELIGIBILITY

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase our products or services.

By using the website or purchasing from us, you represent that:

  • You are at least 18 years old.
  • The information you provide is accurate and complete.
  • You have the legal authority to enter into these Terms.
  • You will use our products and services only for lawful purposes.

Our general relationship-coaching website and digital products are intended for adults.

3. OUR PRODUCTS AND SERVICES

Inner Edge may provide:

Digital Workshops and Products

These may include:

  • The Reactivity Reset Workshop
  • Video lessons
  • Digital training
  • Downloadable workbooks
  • Worksheets
  • Guides
  • Audio or written materials
  • Other educational resources

Digital products are delivered electronically. No physical product will be shipped unless expressly stated on the applicable sales page.

Individual Coaching

We may provide one-on-one relationship leadership, personal development, or performance coaching for men.

Individual coaching may be delivered through video calls, telephone calls, written communication, or in-person sessions where specifically agreed.

Couples Coaching

We may provide extended coaching engagements for couples.

Couples coaching may involve joint sessions, individual conversations, educational materials, communication support, or other services described in a separate coaching agreement.

Other Services

We may introduce, modify, or discontinue products and services over time.

The description, price, access period, included materials, and specific conditions displayed on the applicable sales or checkout page form part of the agreement between you and Inner Edge.

4. DIGITAL PRODUCT ORDERS

When you purchase a digital product, you agree to provide accurate:

  • Contact information
  • Billing information
  • Payment information
  • Email address for product delivery

You are responsible for ensuring that the email address provided during checkout is correct and accessible.

After successful payment, access instructions may be:

  • Displayed on a confirmation page
  • Delivered by email
  • Provided through a private webpage
  • Provided through another digital delivery system

Delivery may be delayed by technical issues, payment reviews, incorrect contact information, spam filtering, or circumstances outside our reasonable control.

If you do not receive access within a reasonable period, contact support@inneredge.org.

5. PRICING AND PAYMENT

Prices are displayed on the applicable sales page or checkout page.

Unless otherwise stated:

  • Prices are listed in United States dollars.
  • Payment is due at the time of purchase.
  • Applicable taxes may be added where required.
  • You authorize the payment processor to charge the payment method you provide.
  • You are responsible for any fees charged by your bank or payment provider.

Payments are processed through Stripe or another payment provider disclosed during checkout.

We do not ordinarily receive or store your complete payment-card number or security code.

A purchase is not complete until payment has been successfully authorized and confirmed.

We may correct pricing errors or cancel an order affected by an obvious technical or pricing mistake. If we cancel a completed order because of our error, we will refund the amount paid for that order.

6. NO AUTOMATIC RENEWAL UNLESS DISCLOSED

A one-time purchase will not automatically renew unless the sales and checkout pages clearly disclose that the purchase is a subscription or recurring payment arrangement.

We will not charge you on a recurring basis without providing the required disclosure and obtaining your authorization.

Any payment plan for coaching or another service will be governed by the payment terms presented before purchase and, where applicable, a separate signed agreement.

7. REACTIVITY RESET WORKSHOP

The Reactivity Reset Workshop is a digital educational product that may include:

  • Video training
  • A downloadable workbook
  • Exercises and educational materials
  • Other resources described on the sales page

The workshop is designed to provide education and practical tools relating to emotional regulation, relationship reactivity, communication, and self-leadership.

The workshop does not include private coaching unless the sales page expressly states otherwise.

Questions submitted about the workshop do not create an ongoing coaching relationship.

8. DIGITAL PRODUCT ACCESS

Digital products are licensed, not sold, to you for your personal use.

Unless a sales page states a specific access period, we intend to provide access for as long as the relevant product continues to be hosted and offered by Inner Edge.

References to “lifetime access” mean access for the commercial lifetime of the product while it remains available and supported by Inner Edge. They do not mean the lifetime of the purchaser or an obligation to maintain a particular website, platform, or technology indefinitely.

We may move a product to a different platform, update its format, replace materials, or discontinue hosting because of:

  • Changes to our services
  • Platform closure
  • Security concerns
  • Legal requirements
  • Technical limitations
  • Events outside our reasonable control

Where reasonably practical, we will provide advance notice or an opportunity to download eligible materials before permanently discontinuing access.

Some materials, including streamed video or platform-protected content, may not be downloadable.

9. 30-DAY REACTIVITY RESET MONEY-BACK GUARANTEE

The Reactivity Reset Workshop includes a 30-day money-back guarantee.

If you do not notice a real shift in how you respond—including feeling more grounded, more in control, or more intentional—you may request a full refund within 30 calendar days of your original purchase.

To request a refund, email support@inneredge.org within the 30-day period and include:

  • The name used for the purchase
  • The email address used for the purchase

No explanation, completed exercises, or additional documentation is required.

Approved refunds will be issued for the full purchase price to the original payment method wherever reasonably possible. We will initiate the refund promptly, but the time required for it to appear in your account may depend on Stripe, your bank, or your payment provider.

Access After a Refund

After a full refund:

  • Your access to the video workshop may be removed.
  • Your license to access or use the video workshop ends.
  • You may keep the PDF workbook for your own personal use.
  • You may not reproduce, sell, sublicense, share, upload, publish, or distribute the workbook or any other workshop materials.

Scope of the Guarantee

The guarantee applies to refund requests submitted within 30 calendar days of the original purchase.

Nothing in this section limits any refund, cancellation, or consumer right that cannot lawfully be waived.

10. OTHER REFUNDS

After the 30-day guarantee period has expired, purchases of the Reactivity Reset Workshop are final, except where a refund is required by applicable law.

Refunds for individual or couples coaching are governed by the separate agreement, proposal, invoice terms, or cancellation policy provided for that engagement.

Failure to attend, watch, download, or use another purchased product or service does not automatically create a right to a refund unless otherwise stated in writing or required by law.

11. CHARGEBACKS AND PAYMENT DISPUTES

Please contact us at support@inneredge.org before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

You must not knowingly make a false, fraudulent, or misleading chargeback claim.

We reserve the right to provide the payment processor or financial institution with relevant purchase, delivery, access, communication, and refund records when responding to a payment dispute.

Nothing in these Terms prevents you from exercising lawful rights through your card issuer or payment provider.

12. COACHING AGREEMENTS

Individual and couples coaching engagements may require a separate written agreement.

That agreement may address:

  • Scope of services
  • Session frequency and length
  • Coaching fees
  • Payment plans
  • Cancellations and rescheduling
  • Communication between sessions
  • Confidentiality
  • Participation expectations
  • Termination
  • Refunds
  • Intellectual property
  • Other engagement-specific conditions

Where a separate signed coaching agreement conflicts with these general Terms, the separate agreement will control for that coaching engagement.

Purchasing a digital workshop does not automatically create an individual coaching relationship.

Submitting an application does not guarantee acceptance into coaching.

We may decline an application when we believe:

  • Our services are not appropriate for the applicant’s needs.
  • The applicant requires a different type of professional support.
  • We lack availability.
  • Participation may present safety, ethical, legal, or practical concerns.
  • We are otherwise unable to provide the requested service.

13. COACHING IS NOT THERAPY OR MEDICAL CARE

Our products and services provide coaching, education, self-development tools, and general information.

They are not substitutes for:

  • Psychotherapy
  • Couples therapy
  • Marriage counseling provided by a licensed clinician
  • Medical care
  • Psychiatric care
  • Diagnosis
  • Legal advice
  • Financial advice
  • Crisis intervention
  • Emergency services

Unless separately stated in writing, Inner Edge and its coaches are not acting as your physician, psychotherapist, psychologist, psychiatrist, attorney, or other licensed healthcare provider.

You are responsible for deciding whether coaching is appropriate for you and for seeking qualified professional help when needed.

Do not disregard professional medical, mental-health, legal, or other advice because of something contained in our products or services.

14. EMERGENCIES AND SAFETY

Our website, email, forms, workshops, and coaching services are not monitored as emergency or crisis services.

If you or another person may be in immediate danger, contact emergency services in your location.

In the United States, call 911 for an immediate emergency.

If you are experiencing a mental-health crisis or thoughts of suicide in the United States, call or text 988 to reach the Suicide & Crisis Lifeline.

Do not rely on Inner Edge, an email, a contact form, or a coaching message for urgent assistance.

15. NO GUARANTEE OF RESULTS

We do not guarantee that any product or coaching service will produce a particular:

  • Relationship outcome
  • Reconciliation
  • Prevention of separation or divorce
  • Change in your partner
  • Improvement in intimacy
  • Emotional result
  • Financial result
  • Professional result
  • Personal transformation
  • Health outcome

Results vary according to many factors, including:

  • Your circumstances
  • Your decisions
  • Your effort
  • Your consistency
  • Your partner’s choices
  • Your willingness to apply the material
  • Events outside our control

You remain responsible for your choices, behavior, relationships, actions, and results.

Testimonials, case studies, and examples describe individual experiences. They are not promises that another person will obtain the same result.

16. PERSONAL RESPONSIBILITY

By using our products or services, you acknowledge that:

  • You are responsible for evaluating and applying the information.
  • You retain control over your own decisions.
  • Coaching does not transfer responsibility for your life or relationship to us.
  • Another person cannot be forced to change through your participation.
  • Relationship decisions may involve emotional, financial, family, and legal consequences.
  • You should consult appropriately qualified professionals when your situation requires specialized advice.

You agree not to use our materials to manipulate, threaten, control, abuse, deceive, or harm another person.

17. CONFIDENTIALITY

We treat private coaching communications with care and discretion.

However, coaching confidentiality is not identical to legal privileges that may apply to communications with licensed attorneys, physicians, or mental-health professionals.

Information may be disclosed where reasonably necessary:

  • With your consent
  • To provide or administer the service
  • To contractors who require limited access
  • To comply with law or valid legal process
  • To address a serious safety concern
  • To prevent fraud or misuse
  • To establish or defend legal claims
  • As otherwise described in our Privacy Policy or coaching agreement

Couples coaching may involve special confidentiality arrangements. Those arrangements should be addressed in the applicable couples coaching agreement.

18. INTELLECTUAL PROPERTY

The website and all materials provided by Inner Edge are owned by or licensed to Inner Edge and are protected by applicable intellectual-property laws.

Protected materials may include:

  • Videos
  • Audio recordings
  • Workshops
  • Workbooks
  • Worksheets
  • Articles
  • Graphics
  • Frameworks
  • Models
  • Exercises
  • Training materials
  • Course structures
  • Written content
  • Branding
  • Logos
  • Website design
  • Presentations
  • Downloads
  • Coaching resources

Except where we expressly permit otherwise in writing, you may not:

  • Copy or reproduce the materials
  • Share login or access links
  • Upload materials to another platform
  • Distribute files to another person
  • Record protected sessions or videos
  • Sell, sublicense, or commercially exploit the materials
  • Create substantially similar products from our materials
  • Remove copyright or ownership notices
  • Present our materials as your own
  • Use our trademarks without permission

19. PERSONAL-USE LICENSE

When you purchase a digital product, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use it for your own private educational purposes.

This license does not transfer ownership of the product or its intellectual property.

A purchase is for one individual unless the sales page expressly includes access for a couple, group, organization, or team.

You may print or download permitted workbook materials for your own use.

You may not distribute copies to clients, friends, colleagues, groups, social-media followers, or other third parties.

20. RECORDING

You may not audio-record, video-record, photograph, screen-record, or otherwise capture private coaching sessions, workshops, or protected digital content without our prior written permission.

We will not record a private coaching session without appropriate notice and consent.

21. TESTIMONIALS AND FEEDBACK

You may voluntarily provide feedback or a testimonial.

We will not publicly identify you in a testimonial without permission.

When you authorize us to use a testimonial, you grant us permission to reproduce, edit for length or clarity without changing its meaning, publish, and display the approved testimonial in our marketing.

You may revoke permission for future use by contacting us. Revocation will not necessarily require us to retrieve or destroy materials that were lawfully produced or distributed before the revocation request.

Testimonials must reflect genuine experiences and must not contain false or misleading claims.

22. ACCEPTABLE WEBSITE USE

You may use our website only for lawful purposes.

You must not:

  • Violate applicable law
  • Attempt unauthorized access to the website or systems
  • Introduce malware, malicious code, or harmful technology
  • Interfere with website operation or security
  • Scrape, harvest, or extract website content or personal information without permission
  • Use automated systems to burden or copy the website
  • Impersonate another person
  • Submit false or misleading information
  • Use the website for harassment, abuse, threats, or fraud
  • Circumvent product access or payment controls
  • Share protected access credentials
  • Infringe intellectual-property or privacy rights
  • Use our materials to create unlawful, abusive, or deceptive content

We may restrict or terminate access when we reasonably believe these Terms have been violated.

23. THIRD-PARTY SERVICES AND LINKS

Our website and services may use or link to third-party platforms, including:

  • Stripe
  • Meta Platforms
  • WordPress.com and Automattic
  • Mailchimp and Intuit
  • Google Forms
  • Google Analytics
  • Acuity Scheduling
  • Squarespace
  • Other service providers

Third-party platforms operate under their own terms and privacy policies.

We do not control and are not responsible for their independent:

  • Availability
  • Security
  • Content
  • Policies
  • Features
  • Processing practices
  • Decisions
  • Service interruptions

A link to another website does not mean that we endorse every statement, product, or service offered there.

24. WEBSITE AVAILABILITY

We aim to keep our website and digital products available, but we do not guarantee uninterrupted or error-free access.

Access may be interrupted by:

  • Maintenance
  • Updates
  • Hosting failures
  • Internet outages
  • Cybersecurity incidents
  • Third-party platform changes
  • Payment-provider issues
  • Events outside our reasonable control

We may modify, suspend, or discontinue a website feature where reasonably necessary.

When a technical problem prevents access to a purchased product, contact us so that we can take reasonable steps to restore access or provide an alternative.

25. ERRORS AND CHANGES

We try to present accurate information, but the website may occasionally contain:

  • Typographical errors
  • Technical errors
  • Outdated information
  • Pricing errors
  • Incomplete descriptions

We may correct errors and update information without prior notice.

We may modify a product before purchase. Material changes will not ordinarily reduce the core product already purchased without a reasonable justification or alternative.

26. DISCLAIMERS

To the fullest extent permitted by law, the website, digital products, and general educational materials are provided on an “as is” and “as available” basis.

We do not warrant that:

  • The website will always be uninterrupted or error-free.
  • Every defect will be corrected.
  • The website will be free from all harmful components.
  • The information will meet every individual need.
  • Use of the materials will produce a particular result.
  • Every third-party platform will remain available.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot lawfully be excluded.

27. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Inner Edge Leadership LLC and its owners, coaches, employees, contractors, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or connected with:

  • Use of the website
  • Inability to access a product
  • Reliance on educational content
  • Personal or relationship decisions
  • Third-party services
  • Data loss
  • Lost profits or opportunities
  • Unauthorized access outside our reasonable control

To the fullest extent permitted by law, our total aggregate liability relating to a specific digital-product purchase will not exceed the amount you paid to us for that product.

For paid coaching services, any limitation of liability in the applicable separate coaching agreement will control.

These limitations do not apply where liability cannot legally be limited or excluded, including liability arising from fraud, willful misconduct, or other non-waivable legal obligations.

28. INDEMNIFICATION

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Inner Edge Leadership LLC and its owners, employees, contractors, and representatives from third-party claims, liabilities, damages, losses, and reasonable costs arising from:

  • Your unlawful use of the website or materials
  • Your violation of these Terms
  • Your infringement of another person’s rights
  • Content or information you submit
  • Your fraudulent or abusive conduct

This obligation does not apply to the extent a claim was caused by our own unlawful conduct, negligence, or breach of these Terms.

29. TERMINATION OR SUSPENSION

We may suspend or terminate access to a product or service if you:

  • Materially violate these Terms
  • Share protected content or access credentials
  • Engage in fraud or payment abuse
  • Threaten, harass, or endanger another person
  • Misuse our website or systems
  • Engage in conduct that makes continued service unsafe, unethical, unlawful, or impractical

Where reasonably appropriate, we may provide notice and an opportunity to correct the issue.

Termination does not remove payment obligations already incurred or provisions intended to survive termination.

30. PRIVACY

Our collection and use of personal information are governed by our Privacy Policy:

https://inneredge.org/privacy-policy

Our use of cookies and similar technologies is described in our Cookie Policy:

https://inneredge.org/cookie-policy

By using the website, you acknowledge that you have had an opportunity to review these policies.

31. ADVERTISING DISCLAIMER

Our Advertising Disclaimer is available at:

https://inneredge.org/advertising-disclaimer

Inner Edge is not affiliated with, sponsored by, or endorsed by Meta Platforms, Facebook, Instagram, Google, Alphabet, YouTube, TikTok, ByteDance, or any related advertising platform merely because we advertise through or refer to those services.

All third-party trademarks belong to their respective owners.

32. GOVERNING LAW

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Mandatory consumer protections in your place of residence remain unaffected where they cannot legally be waived.

33. DISPUTE RESOLUTION

Before filing a legal claim, you and Inner Edge agree to make a reasonable, good-faith attempt to resolve the dispute informally.

To begin this process, send a written description of the issue and the resolution requested to:

support@inneredge.org

If the dispute is not resolved informally, either party may pursue available legal remedies.

To the extent legally permitted, legal proceedings relating to these Terms will be brought in the state or federal courts serving Travis County, Texas, and each party consents to the jurisdiction of those courts.

This section does not prevent either party from:

  • Seeking urgent injunctive relief
  • Using an eligible small-claims court
  • Exercising a non-waivable consumer right
  • Reporting a matter to an appropriate regulator or authority

34. CHANGES TO THESE TERMS

We may update these Terms when our products, services, technologies, or legal obligations change.

The revised Terms will display a new “Last updated” date.

Changes will apply prospectively unless applicable law allows otherwise.

If we make a material change affecting an active paid service, we may provide additional notice by email, website notice, or another reasonable method.

Your continued use of the website after updated Terms take effect constitutes acceptance of those updated Terms.

Changes to a separate signed coaching agreement must be made according to that agreement.

35. SEVERABILITY

If any provision of these Terms is held to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted or severed where necessary.

The remaining provisions will continue in effect.

36. NO WAIVER

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is effective only when made in writing by an authorized representative of Inner Edge.

37. ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may assign these Terms in connection with a merger, acquisition, reorganization, financing, sale of assets, or transfer of our business.

38. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Cookie Policy, applicable sales-page terms, checkout disclosures, refund policy, and any separate signed agreement, form the entire agreement concerning your use of the relevant product or service.

A separate signed coaching agreement controls where it expressly conflicts with these general Terms.

39. ELECTRONIC COMMUNICATIONS

You consent to receive agreements, purchase confirmations, notices, disclosures, and service-related communications electronically.

Electronic communications satisfy any legal requirement that a communication be in writing, except where applicable law requires another method.

You are responsible for maintaining an accurate email address and reviewing communications relating to your purchase or service.

40. CONTACT US

For questions about these Terms, contact:

Inner Edge Leadership LLC

Doing business as Inner Edge Coaching & Training

5900 Balcones Drive, STE 100

Austin, Texas 78731

United States

Email: support@inneredge.org

Website: https://inneredge.org